Ethnography

Ethnography

April 15, 2016

Chaos at Roberto's

It was 12:50 pm and me and my friend decided to go to my favorite Mexican restaurant called Roberto's. Once we were there, after we stood at the line looking at menu deciding what to get, which I was mostly thinking about desserts we finally decided to order. While my friend was ordering his food, which he was getting some enchiladas, an old man with white hair came to the front and as he stood there impatiently one of the servers came to front and yelled "204", and the man with a look of frustration yelled, "what about 203? I've been waiting for a few minutes now and we need to leave". Once he said that the lady from the register tried to explain to him that the cooks gave her the wrong order, that she had gotten a dozen tamales instead of enchiladas. Once the man heard this, he really mad and yelled even louder saying that he couldn't wait any longer because of there fault, so after a while of yelling, he finally decided that he was going to take the tamales instead.


As the man was about to leave one of the managers told him to wait because their was actually a price difference so the man as mad as he was he just took out the difference and threw it at the table. Once he finished paying he left the restaurant as quickly as he could, once he left the lady from the register apologized briefly about what happened and seemed confused as to what she was doing before all of this had happened. Once she realized that she hadn't charged my friend she told him the amount and once we sat down I looked around and I noticed that not that many people were there anymore almost everyone that was there left, they probably felt uncomfortable because of the man yelling. Once she called out my number, as I was grabbing my food, one of her coworkers told her "happy birthday". I felt bad for her because this definitely was a terrible way to spend her birthday.

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