Ethnography

Ethnography

September 28, 2014

The Slow Day at Royalty Burger



It is five in the afternoon, the weather is partly cloudy, and I just started my shift at Royalty Burger. There are four groups of people, each made up of two in the lobby. They appear to be in no rush and are enjoying their meals leisurely. According to my co-worker Ms. V one group in particular has apparently been chatting in the lobby for over an hour and a half. I have been put on Drive-thru again and an elderly woman ordered one plain cheeseburger. It always surprises me when someone orders such a small meal. Apparently older people do not need the same amount of food as people in their youth.
Not long after the elderly woman came two cars that both ordered one ice cream cone. I had guessed they may have come together and my guess was confirmed when the first driver pulled up and revealed that she was the second driver’s wife. She paid for her husband with a huge grin on her face while the husband laughed.
It is now six thirty and my manager Ms. Krys put both myself and one of my co-workers on break because the place was so slow.
My break is up and some super hyped up girls are asking for napkins. My manager Ms. Krys seems annoyed at this because they are not buying anything but nevertheless asks me to just get them “outta here”. I inferred they were high school girls because I had heard there was a football game this weekend. As they drive up I get another order by two girls and they are being quite hard to understand. At first it seems like they water a “large frappe” and I finally understood they wanted a large fry. They found it very amusing.
Soon after the high school girls and “frappe fry girls” came a bunch of rowdy people into the lobby. They seemed really excited which seemed to confirm my previous though about a high school football game. One of them in particular seemed to keep the groups’ energy level up. He was about 5.9, Hispanic, and had a buzz cut. Luckily enough they ordered to go and we did not have to keep up with their energy.
Overall the place was really slow and it was nice to take it easy rather than move at the normal fast-pace. Also, it seemed my co-workers felt the same.

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