It’s a typical Friday
day and I enter the building. I head to the Starbucks and decide to just grab a
seat this time and not grab a drink because I am full from the meal I ate
during lunch. Although I am not grabbing a drink I still notice the employee working
at the coffee bar. I recognize one of the employees once again and it’s Sarah.
This time Sarah is working with another employee that I haven’t seen before,
Carol. Carol is wearing glasses and a black fancy work shirt. All of a sudden
Sarah leaves the shop and goes into the Barnes and Noble to help at the
customer service desk. Like I mentioned in the previous field work Starbucks
employees can work both jobs at the book store and at the Starbucks. As Sarah
leaves I don’t think she notices that the line is getting longer and leaves
Carol to handle all the customers by herself. Although Carol is by herself she
seems to be handling everything very well and not falling behind.
As Carol keeps on
helping the customers a family of three sit on the table to my right. The
family consists of grandma, Denise, the son, Benjamin, and Denise’s
granddaughter Courtney. They seem to have ordered a chocolate cheesecake for
Courtney. Courtney seems excited about the cheesecake which tells me that she
loves chocolate, well who doesn’t love chocolate. As Courtney digs into the
cheesecake Denise asks her for a bite. Courtney reacts like any 7 year old
child would and tells her she can only take a small bite. Once Denise take a
bite Courtney complains that she is getting too much and that’s all she is going
to get because the rest is hers. Benjamin tells Courtney that she needs to be
polite because sharing is caring. Although Benjamin tells her that Courtney
doesn’t listen and keeps complaining to not share her cheesecake.
As the family keeps discussing
about the cheesecake all of a sudden a phone rings and its Denise’s phone.
Denise says that it’s Courtney’s mother calling. I can’t hear the call but as
Denise keeps talking to Courtney’s mother they all get up and leave in a hurry and
if it seemed an emergency. They head through the bookstore towards the exit and
I lose sight of them.
Although the family of
three has left I notice two elderly women sitting in the table right behind
where the family of three was. The two elderly women, Rosa and Jessa, seem to
be having a conversation about dogs. Rosa is wearing a flower print blouse with
blue dress pants and Jessa is wearing a business suit attire. Rosa is telling
Jessa how she wants another dog besides the one she already has because she
loves dogs, but it’s hard for her when her and her husband travel because they
don’t want to leave their dogs behind. As their conversation continues I can’t
seems to hear no more because more customers are ordering drinks and the
blenders are going off. It has gone from a calm atmosphere to a loud
atmosphere. It seems that Carol is not
alone making drinks anymore there is another girl helping her by being at the
register taking drinks.
Something that I have
noticed is that there is a lot of elderly people when I come early in the day
and I don’t know why that is. I guess it’s because they like to be here early
before the afternoon gets here and the mall if filled up with a lot of
teenagers. A group of elderly friends
sit on the table where the original family of three was. One of the elderly man
grabs a chair for his elderly woman friends and I think to myself what a
gentleman, those men still exist! The
group of friends sit and they are asking each other what they got to drink. I
hear iced coffee from one and a Frappuccino from another. The Starbucks keeps
getting fuller and fuller while the bookstore is pretty empty. There is only
people passing by the bookstore but that’s because they are heading towards the
exit to the parking lot. I pack my stuff and join those people and head to the
exit as well. I would say it was somehow a slow not too much action Friday
afternoon. Until next time.
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